Problem:
Antivirus Software Validation Failure

Summary:
Instructions on how to download and install McAfee VirusScan Enterprise

Description:
Antivirus Software is required to be installed and running on all ResNet computers in order to gain internet access. If the Clean Access Agent fails to detect qualifying AntiVirus software you'll be prompted to install McAfee VirusScan Enterprise.

You are currently being placed in a Temporary Role with limited network access to perform the necessary updates. Depending on which updates are missing, you may be required to perform several reboots.

Q: I'm running Symantec, AVG or Trend Micro AntiVirus, is this considered "qualifying AntiVirus" software?

A: The system supports a number of anti-virus tools. For a list of supported applications for Windows Vista/XP/2000 click here. UCSC can only provide support for McAfee. For other vendors the helpdesk cannot assist in resolving problems associated with network access. The best option is to uninstall any other AntiVirus application and install McAfee. Click Start>Control Panel>Add or Remove Programs. Select your current AntiVirus program from the list, and follow the instructions to remove it. This guide will tell you how to install McAfee onto your system.

Click here to download and install McAfee VirusScan.

1. Download the version of McAfee VirusScan appropriate for your operating system. (Figure 1.0)


2. Launch the installer and click on "Next". (Figure 2.0 )


3. Click "I accept..." and click "OK"(Figure 3.0)


4. Click "Typical" and click "Next" (Figure 4.0)


5. Click "Install" and wait for install process to complete. (Figure 5.0)


6. Make sure "Update Now" and "Run On-Demand Scan" are checked to get updated immediately and perform a scan. Then click on "Finish". (Figure 6.0)


7. Reboot to finish installation. ( Figure 7.0)


8. Return to the Cisco Clean Access Agent and click Next. If, after the install, you still fail, click CANCEL on the agent and RELOGIN. If there are additional steps that need to be taken before you can access the network, you will be given instructions on what to do.

Figure 1.0
Figure 2.0
Figure 3.0
Figure 4.0
Figure 5.0
Figure 6.0
Figure 7.0