Problem:
Windows XP Service Pack 2 Validation Failure

Summary:
Instructions on how to download and install Windows XP Service Pack 2

Description:
Installation of Windows XP Service Pack 2 is required on all Windows XP ResNet computers in order to gain internet access.

You are currently being placed in a Temporary Role with limited network access to perform the necessary updates. Depending on which updates are missing, you may be required to perform several reboots.

Recommended steps before installing Service Pack 2:

1. Check your computer for unwanted software.
   You can detect and remove unwanted software from your computer using a variety of tools. UCSC recommends Microsoft AntiSpyware available here.
2. Protect your important files.
   We strongly suggest you back up or make a copy of your important and irreplaceable personal information, such as pictures, documents, music, and financial data.

Service Pack 2 Installation Instructions:

1. Click here to get Windows XP SP 2. (Figure 1.0)


2. Click on Express. (Figure 2.0)


3. Click on Install Updates and you will begin downloading Service Pack 2. (Figure 3.0)


4. After the Service Pack is downloaded, you will see a welcome screen.(Figure 4.0) After reviewing the license agreement select I agree and then click Next to continue. (Figure 4.1)


5. The installer will make a backup of the changes it makes to your system so that you may uninstall it later. Click Next to use the default backup location. (Figure 5)


6. This process will take some time to complete. Depending on the speed of your PC, it could take more than an hour to finish. (Figure 6.0)


7. When complete, you'll be prompted to reboot your PC. Please save any open documents before clicking to restart. (Figure 7.0)


8. After rebooting, return to the Clean Access Agent to login. If there are additional steps that need to be taken before you can access the network, you will be given instructions on what to do.

Figure 1.0
Figure 2.0
Figure 3.0
Figure 4.0
Figure 4.1
Figure 4.2	NOTE: If you receive an error message similar to this one, then Service Pack 2 has detected that you may be using a pirated or non-authentic copy of Windows XP. Please contact your PC vendor to resolve this issue. The University can not assist users with this type problem. For further assistance, please refer to the Microsoft How-to-tell website at www.HowToTell.com.
Figure 5.0
Figure 6.0
Figure 7.0

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